Under the supervision of the Flex Supervisor Team Leads, the Flex CSR performs a variety of customer service and related issues regarding the scheduling trips for our members as well as dispatching duties on the day of the trip. They must consistently demonstrate a sense of urgency, and compassion when responding to our customers and partners. As a member of the Flex Team, they must enthusiastically provide the highest level of service to all customers in accordance with LCP's and our customer's established policies and procedures
A typical day would involve: handling all calls via Automated Call Distribution System (ACD) related to all details of member trips; verification of member eligibility; and appropriately and adequately addresses internal and external customer questions, and inquiries. Similarly, for dispatch functions, the day also involves fielding calls related to all details of member trips; vendor and LCP driver communications; and appropriately and adequately address internal and external customer questions, and inquiries.
All associates of LCP regardless of title and responsibilities must share a common commitment to utilizing LCP's Quality (E) approach, establishing uniformity in our practices and procedures, ensuring quality interactions, embracing the high standards of our customers, and equipping our stellar workforce to advance the LCP tradition.
Duties and Responsibilities
Hours & Working conditions
This position is currently not accepting applications.
To search for an open position, please go to http://LCPTransportationLLC.appone.comActively listen and probe callers in a professional and timely manner to determine purpose of all calls. Handling all calls via Automated Call Distribution System (ACD) related to all details of member trips; Learn and utilize all tools made available to properly provide scheduling assistance services to all customers. Vendor and LCP driver communications;...